Frequently asked web hosting questions - Hosting
- What FTP mode should I use?
- What are your name servers?
- Do you backup my website, databases and email?
- Will my website be shut down if I exceed my quota?
- Do I have to host all my services with ayuda hosting (website, DNS, mail)?
- Do you offer VPSes?
- Why would I need a dedicated IP address?
- Can I host objectionable content? / Illegal content?
- Can you help me write my website?
- I have a high traffic site, can I get a discount?
- What payment methods do you accept?
- Why should I use an Australian provider instead of a cheaper overseas one?
- Do you offer cheaper plans for personal sites?
- Can I run a forum or blog on your hosting?
- Can I send SMS from my website?
- Can I host a site using Ruby on Rails?
- Can I host a site using haskell/c++/asp/aspx/.NET/Mono?
- Can I Host a site using Java / JSP?
Open FAQ in new page: What FTP mode should I use? What FTP mode should I use?
You can use both active and passive FTP modes. Depending on your firewall, active mode may not work. We recommend that you use passive mode with FTP over explicit SSL/TLS (also called FTPES) as this encrypts your password along with all the data that you transfer.
Open FAQ in new page: What are your name servers? What are your name servers?
Our name servers are:
- ns1.ayudahosting.com.au
- ns2.ayudahosting.com.au
- ns3.ayudahosting.com.au
These will need to be specified in your domain name configuration.
Open FAQ in new page: Do you backup my website, databases and email? Do you backup my website, databases and email?
Yes, we take the following backups of your hosting account resulting in a total period of 31 days:
- 3 days of backups taken every 6 hours plus
- 7 daily backups plus
- 3 weekly backups
We also keep daily backups of your database for the last 31 days. Of these 31, we store the MySQL binary logs for the last 7 days allowing us to restore your database to any point in time within the last 7 days.
Open FAQ in new page: Will my website be shut down if I exceed my quota? Will my website be shut down if I exceed my quota?
We do not block your website just because you have gone over the quota listed in your hosting plan.
Depending on your plan and excess usage we may charge you a surcharge for excess bandwidth on your next bill.
Open FAQ in new page: Do I have to host all my services with ayuda hosting (website, DNS, mail)? Do I have to host all my services with ayuda hosting (website, DNS, mail)?
You can host as much or as little of your services with us as you like.
However you will most likely to find it more cost-effective to host them all in one place. It also means you only have one company to contact for all your hosting needs.
Open FAQ in new page: Do you offer VPSes? Do you offer VPSes?
We do offer Virtual Private Servers (VPSes) for our clients. Please contact us with your requirements if you would like a VPS.
Open FAQ in new page: Why would I need a dedicated IP address? Why would I need a dedicated IP address?
If you would like to provide a secure service such as an online shopping site, you will need to purchase a Secure Socket Layer (SSL) Certificate which requires your website to have a unique (dedicated) IP address. If you would like to discuss your requirements and certificate recommendations please contact us. Having an SSL certificate will put your customer at ease knowing their financial and personal details are secure.
Open FAQ in new page: Can I host objectionable content? / Illegal content? Can I host objectionable content? / Illegal content?
For both legal and moral reasons we will not host objectionable or illegal content on our services.
If you do so we reserve the right to suspend or cancel your account.
Open FAQ in new page: Can you help me write my website? Can you help me write my website?
The team at ayuda develops websites for clients on a regular basis. If you are unsure about how to build one, contact us for a quote. Whether you would like us to build a website from scratch, or build one with you, we are happy to discuss your needs. All development work is charged on an hourly basis per staff member involved in the project.
For more information on us and other projects we have completed, go to our main website at http://www.ayuda.com.au
Open FAQ in new page: I have a high traffic site, can I get a discount? I have a high traffic site, can I get a discount?
If you believe your site stands out from the rest, feel free to contact us to discuss your hosting requirements. We will try to accommodate your needs.
Open FAQ in new page: What payment methods do you accept? What payment methods do you accept?
We accept credit card (VISA and MasterCard) as well as electronic funds transfers and cheques in Australian Dollars (AUD).
Open FAQ in new page: Why should I use an Australian provider instead of a cheaper overseas one? Why should I use an Australian provider instead of a cheaper overseas one?
Having your website hosted in a similar timezone to your business will make communicating with your hosting provider much easier as you both have the same business hours.
Your website will also load more quickly if it is located in the same country as your business and it's target audience.
Open FAQ in new page: Do you offer cheaper plans for personal sites? Do you offer cheaper plans for personal sites?
We do not differentiate based on whether you are a person or a business. However feel free to send us a message with your requirements if your website is for personal or non-profit use.
Open FAQ in new page: Can I run a forum or blog on your hosting? Can I run a forum or blog on your hosting?
Definitely! Our small plan is perfect for this type of site. As long as your site runs on PHP, Perl or Ruby you are fine.
Open FAQ in new page: Can I send SMS from my website? Can I send SMS from my website?
While ayudaHosting does not provide an SMS service, it is possible to send SMS from your website via various SMS providers. You access these from your web application by sending an HTTP, SOAP/XML or similar request. Depending on your chosen provider you may need to contact us to allow requests from your website to the provider's server.
Australian SMS providers include MessageMedia and MessageNet.
Open FAQ in new page: Can I host a site using Ruby on Rails? Can I host a site using Ruby on Rails?
Yes! We support Ruby on Rails
Open FAQ in new page: Can I host a site using haskell/c++/asp/aspx/.NET/Mono? Can I host a site using haskell/c++/asp/aspx/.NET/Mono?
ayuda hosting does not currently support these languages.
Open FAQ in new page: Can I Host a site using Java / JSP? Can I Host a site using Java / JSP?
ayuda hosting does not provide any Java hosting services.
We only support PHP, Perl, Python and Ruby on Rails.