Frequently asked web hosting questions - FTP / SSH

Open FAQ in new page: Can I use ftp to access my hosting account? Can I use ftp to access my hosting account?

Yes, you can use a ftp client such as FileZilla to access you hosting account. You can create FTP accounts through the control panel. You should use the following settings for using FTP:

host:   ftp.ayudahosting.com.au
mode:   passive

Optionally, you may also use TLS (FTP over explicit SSL - FTPES) to encrypt your connection.

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Open FAQ in new page: Can I use FTP over SSL/TLS? Can I use FTP over SSL/TLS?

Yes, you can use FTP over explicit SSL/TLS (also referred to as FTPES).

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Open FAQ in new page: Can I enable anonymous FTP access? Can I enable anonymous FTP access?

Anonymous FTP access is not available at this time.

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Open FAQ in new page: Can I use SSH to access my hosting account? Can I use SSH to access my hosting account?

Yes you can!

Providing SSH has been enabled for your hosting account, you can login via secure shell.

For Windows users we recommend Putty (download the putty.exe file).

To connect to the server simply enter your domain name for the host, and 9022 for the port.

Mac OS-X and linux users should have secure shell clients on your machines by default.  If you do not please consult your distribution documentation.

If you cannot connect, check the FTP/SSH users in the control panel for your hosting account.

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