Frequently asked web hosting questions - Email

Open FAQ in new page: What should my incoming mail server be? What should my incoming mail server be?

Your incoming mail server should be set to mail.your.domain.name. For example, John's email address is john@example.com, so his incoming mail server is set to mail.example.com.

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Open FAQ in new page: What is my email username? What is my email username?

The username of your email account is your full email address, for example, john@example.com.

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Open FAQ in new page: How do I train my spam filter? How do I train my spam filter?

Training fine tunes your spam filter to ensure that it performs optimally. Training of your spam filter is performed by forwarding messages to predefined email addresses.

For example, John has the email address john@example.com. If John receives a spam email that wasn't caught by the spam filter (also called a false negative), he would forward the email to spam-john@example.com. Similarly, if John receives a legitimate email that was marked as spam (also called a false positive), he would forwadr the email to notspam-john@example.com.

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Open FAQ in new page: What is this DSPAM string appearing in my emails? What is this DSPAM string appearing in my emails?

This string of text is inserted by the spam filter to identify the message so that it can be trained in the event that it was misclassified as spam/ham.

This string can be removed by disabling (opting out) spam filtering for your email account from the control panel. This will however disable the spam filter meaning that you will receive more spam emails.

Alternatively, advanced users may choose to change the location of the DSPAM identifier from the email body to the email headers. In this case, training your spam filter requires you to not forward your emails, but redirect them instead. Unfortunately, not all mail clients support this option.

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Open FAQ in new page: Can I get my mail using a web browser? Can I get my mail using a web browser?

Yes, ayuda provides a full featured webmail client for your use.

Our webmail client is accessible at webmail.ayudahosting.com.au

Note that your username is your full email address, including your domain (ie. john@example.com).

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Open FAQ in new page: I still receive spam, even though filtering is turned on I still receive spam, even though filtering is turned on

There are several reasons why you may be receiving spam.  Here are some things to check or consider

1. Even if you hosting account has spam filtering activated, check that the actual mailbox does too
2. Spam email is changing all the time, and so do the patterns. It is therefore important to keep training your spam filter to ensure that it recognises newer trends in spam email.

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