Frequently asked questions
We've compilied a list of questions that we get asked from time to time into one convenient location.
We've compilied a list of questions that we get asked from time to time into one convenient location.
This list of answers to web hosting related questions is ever expanding, so check back often. If you can't find your answer here, please feel free to contact us.
Your incoming mail server should be set to mail.your.domain.name. For example, John's email address is john@example.com, so his incoming mail server is set to mail.example.com. Similarly, our incoming mail server is mail.ayudahosting.com.au.
The username of your email account is your full email address, for example, john@example.com.
[back to top]Using the control panel, you can manage all of your mail settings such as
Training fine tunes your spam filter to ensure that it performs optimally. Training of your spam filter is performed by forwarding messages to predefined email addresses.
For example, John has the email address john@example.com. If John receives a spam email that wasn't caught by the spam filter (also called a false negative), he would forward the email to spam-john@example.com. Similarly, if John receives a legitimate email that was marked as spam (also called a false positive), he would forwadr the email to notspam-john@example.com.
[back to top]This string of text is inserted by the spam filter to identify the message so that it can be trained in the event that it was misclassified as spam/ham.
This string can be removed by disabling (opting out) spam filtering for your email account from the control panel. This will however disable the spam filter meaning that you will receive more spam emails.
Alternatively, advanced users may choose to change the location of the DSPAM identifier from the email body to the email headers. In this case, training your spam filter requires you to not forward your emails, but redirect them instead. Unfortunately, not all mail clients support this option.
[back to top]The control panel allows to manage your hosting account, domain names, email account, spam filtering options and much more. Your login credentials are provided when you first sign up for a hosting account. You can access the control panel here.
[back to top]